Shipping Rates & Returns Policy 

Shipping rates: 

 

1. Items may sometimes be out of stock in our own warehouse, or that of the distributor or manufacturer. If this causes your order to be sent in more than one shipment, we will charge for the initial shipment only. 

 

2. You will be advised of the estimated delivery period but please leave up to 30 days for delivery. Items held in stock will usually be dispatched on the day following receipt of your order but some out-of-stock products may take longer. Any delivery date will be an estimate only. We shall not be liable for delays caused by matters outside our control. 

 

3. Any claim based on any defect in quality or condition of the products must be notified to us within 10 days of delivery after which you will be deemed to have accepted the products. 

 

4. The standard delivery cost per shipment to a mainland UK address is from 6.50. If you would like your goods shipped by another method you will need to contact us. There are some destinations that we are not able to ship to. 

 

5. Cylinders are delivered next day to UK mainland destinations by Parcelforce. A charge of £20.00 per cylinder will be added to your invoice. This is in addition to any other item which you may be ordering at the same time, as cylinders are transported in their own original box. 

 

6. Risk of damage to or loss of the product shall pass to you at the point at which it is delivered. 

 

7. All orders have to be sent to the card holders address. 

Return Policy: 

 

1. Damaged Goods: Please contact Yo Yo Divers On-Line Store immediately upon noticing any fault. The goods can then either be replaced F.O.C. or a full refund given. Please note that fault during use, such as flooding, may require goods to be returned to the manufacturer for warranty confirmation. 

 

2. Unwanted goods: Please contact Yo Yo Divers On-Line Store before returning any items. A refund (minus the cost of posting the item to you) can be issued for any unused returned goods. A restocking fee of 10% may be charged for all goods returned. 

 

3. Exchange goods: Please contact Yo Yo Divers On-Line Store before returning any items. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can be made. Postage will not be free on the returned item. 

 

4. General: When returning goods please enclose receipt, contact details (including daytime phone), credit card details and a note of why the goods are being returned.